Aims and Values

Our aim is to provide a positive, loving environment, in which children can grow and thrive.

To achieve this, we aim:

  • To provide a high quality setting, regularly re-assessing our practices and methods, we actively encourage parental contributions to the setting.
  • To deliver The Early Years Foundation Stage (EYFS) in a fun, interactive and inspirational way, whilst acknowledging individual children’s needs.
  • Through the use of two way daily diaries, parent’s evenings, newsletters, and our 24/7 open text facility, we aim to communicate information with parents regarding their children and the setting. In return parents have the opportunity to communicate information back to us using any of the methods above.

Child Protection and Safeguarding

What is safeguarding?

Safe guarding is defined by Ofsted as protecting children from maltreatment, preventing impairment of children’s health or development, ensuring that children are growing up in circumstances consistent with the provision of safe and effective care and taking action to enable all children to have the best outcomes.

The protection and safety of the children in our care is of paramount importance to the nursery. We aim to provide and maintain a safe and healthy environment for all children, staff and parents. We recognise that safeguarding is not simply protecting children from maltreatment but that it involves other aspects of care and education. It is our duty to ensure that all children are safe, healthy and are receiving the best care and education possible.


Recruitment procedure

Anyone considered for a position in the nursery will be subject to an interview. We will always have one member of staff who is NCSL accredited interviewing the candidate. All applicants will be asked for acceptable references which will be checked thoroughly by the owner. They will then work for a probationary period to ensure their suitability. Any member of staff or volunteer in contact with the children will be subject to a DBS. No member of staff will be left alone with a child until these checks have been completed.

All staff will attend Child Protection training, which is updated at least every three years. Any new people attending the setting will be inducted with the safeguarding procedures and policies and will be made aware of what do if they have any safe concerns. The settings designated child protection officers are Holly Tuckey and Gaynor Willmott. This means that any child protection or safeguarding issues will be dealt with by these people directly.

All staff are aware that they are able to deal with safeguarding issues directly if they are unhappy with how it is being dealt with by senior members of staff. All members of staff are aware of the escalation policy and that they have a responsibility to ensure they are happy with the outcome of any safeguarding concern.

Staff Behaviour

Members of staff are committed to providing quality care for the children that attend this setting. To do this they display a certain standard of behaviour. All staff are required to maintain their level of knowledge and understanding of the EYFS and the children they work with. They must keep up to date with all policies and procedures and be aware of any changes to the running of the setting. Staff are required to dress with consideration of the children and parents that attend, they may wear the provided uniform and any other clothes must be non- revealing. All staff will adhere to the behaviour management policy and will at all times maintain a positive and patient attitude toward all children regardless of their actions. Staff will show a professional attitude toward all parents and visitors without exception and will help parents to the best of their abilities. Staff are advised not to engage in social media with parents of the children who attend and may not engage in any form of social media with children who attend, including after school children. Staff are to understand that our relationship with the school is very important to us and will make every effort to maintain this.

If any member of staff behaves in a fashion that is believed to be detrimental to the running of the setting or the well being of the children they will be given a written warning. Only two incidents recurring in written warnings will be tolerated.

Existing injuries

It is important to recognise that the welfare of the children is the primary concern for staff. If a child enters the setting with an injury the staff will ask the parent to fill in an existing injuries form to ensure that everyone is aware how the injury was caused. If the member of staff is concerned for a child’s welfare they will speak with a child protection officer and discuss the concerns.

All concerns and issues will be recorded on Child protection concern forms which are located in the medical cabinet, and kept in the child’s confidential file. If the issues cannot be resolved by a discussion with the parents or if it not appropriate to do so then we will speak to the Child protection Help desk for advice and act on any advice given. Any action or discussion will be held in the strictest confidence and all those involved will be treated with respect.


It is imperative that all members of staff are aware of the types of abuse that may occur and that any child can be at risk to any of these types of abuse regardless of the child’s background or social status.

The four main categories of abuse are:

  • Neglect: This is the persistent failure to meet the child’s physical and psychological needs. This can be during pregnancy if a parent is misusing substances. After birth neglect may involve failing to provide food, clothing or shelter. Failing to protect a child from harm or abuse, failing to provide adequate shelter, failing to meet their medical needs or being unresponsive to their emotional needs.
  • Physical abuse: this includes any form of physical harm, including hitting, shaking, poisoning, burning, suffocating, inducing illness or fabricating illness in a child.
  • Emotional abuse: this is the persistent emotional maltreatment of a child that could cause severe adverse affects on their emotional wellbeing. This may include conveying to the child that they are worthless, unvalued or unloved. Deliberately silencing the child or making fun of them. Emotional abuse is also caused by the child being in the same environment as someone they love who is being abused. Hearing or seeing abuse is emotional abuse. Developmentally inappropriate expectations on a child is also emotional abuse or not allowing them to have social interaction. Emotional abuse is present in all types of abuse but may also occur alone.
  • Sexual abuse: this is forcing or enticing children into sexual activities whether they are aware of the situation or not. It may include physical contact, either penetrative or non, including touching, rubbing, kissing, stroking inside or outside of clothing. It also may involves non physical activities such as involving children in creating or looking at sexual images, videos or activities. Encouraging the child to behave in sexually inappropriate ways or grooming in preparation for abuse. It is important to remember here that men, women and children can be the perpetrators of sexual abuse.

All of these types of abuse are incredibly serious and will not be tolerated or justified by any member of staff for any reason.

Honour based violence

We will not tolerate any form of abuse toward a child, if we are aware of abuse or violence for whatever reason including honour based violence, this will be treated as physical abuse if it is toward the child and emotional abuse if it is toward a member of the child’s family.

Forced marriage

If any member of staff becomes aware of a forced marriage within the family of a child in our care, we will treat it as a safeguarding concern and report it to the helpdesk. We will ensure that all information we have acquired is available for the police to see.

Female genital mutilation

All members of staff have completed FGM awareness training and are fully informed of the signs they need to look out for. If we become concerned that a child in our care or a member of that family is at risk of FGM we will not hesitate to report this to the help desk and appropriate authorities


Parental concerns

If a parent has concerns about the care received in the setting they should speak to the manager immediately. Any allegations of neglect or abuse will be taken very seriously. We will notify Ofsted and the Child protection helpdesk. Where it is not appropriate for the parent or staff member to speak to the manager or owner then they should contact Ofsted directly on 03001231231 The member of staff will withdraw from working with the children immediately. Any allegations made would be investigated and the issue will be kept strictly confidential.

Staff concerns

If a member of staff has a concern regarding the practice of a member of staff or manager they have a duty to report this. It is important that staff members record the incident in detail and if appropriate speak to the manager or owner regardless of any ill feeling that may result. If the issue is regarding the manager or owner then the member of staff must record the incident and inform the LADDO of their concerns. It is imperative that the welfare of the children in our care comes before any loyalties to staff members.

Missing / lost child

In the unlikely event of a child being lost while in nursery care, staff will make every effort to find the child in the immediate locality. Failure to find the child would require that the incident be reported to the police immediately and that the parent would be contacted. Staff will telephone the school for help and continue to search for the child while maintaining the safety of the other children at all times.

Children’s departure and late collection

Staff should be aware of the arrangements for the collection of children and which adult is responsible for their collection. If there are any changes to normal collection arrangements, staff should be informed and a password should be pre-arranged between staff and parents if anyone new will be collecting. Anyone arriving to collect a child without prior arrangement with a staff member will not be permitted to take the child until staff have telephoned parents and gained their permission. Staff will only release children into the care of an adult over the age of 18
If a parent fails to collect a child at the end of a session, staff will telephone them ten minutes after the session ends. If no contact is made the emergency contacts held on the child’s records will be contacted. All attempted contact will be recorded. Two members of staff will remain at the nursery with the child and will continue to telephone all emergency contacts available for the child. Should no contact be made after an hour after closing, staff will contact the social services. The child will be supervised by a member of staff at all times.

Intimate Care Policy

Coming soon!

Health and Safety


Children are supervised at all times whilst on the premises. During arrival and departure of the children a member of staff will be present at the external door and parents are required to sign their children in. Parents must sign their child out and children should be handed over to parents from a member of staff.

First aid

There will always be at least one member of staff present who has received first aid training. The first aid box is located in the kitchen and is labelled. All staff will be made aware of its location. The box will be checked monthly by a responsible member of staff and will be replenished when necessary.


The safety of all the children is of paramount importance and all precautions will be taken to ensure they are as safe as possible. Where an accident occurs an accident form will be completed. The record will include details of the child’s name and age, date and time of the accident, what happened leading up to the accident (if known) and any treatment given. The form will be signed by a staff member, who will be first aid qualified. The details entered on the form will be shared with the parent when they collect from the nursery and they will be asked to sign this. One copy will be kept in the child’s file and one copy will be given to the parent (or the person collecting the child.) if the nature of the injury is to the child’s head, and the parent is not collecting the child, the play leader will telephone the parent to advise them. If the nature of the injury us such that a child needs professional medical assistance, doctors surgery or hospitalisation, then this will be reported to Ofsted.


If your child is unwell, please do not bring them to nursery. It is often upsetting for the child and is also unfair to the other children and staff if they are passing on infection. If a child or adult has had sickness or diarrhoea, they should not attend nursery for 48 hours after the infectious illness. The play leader has the authority to ask that they do not attend nursery until they are better. Where appropriate other parents will be informed of the risk of infection via the notice board or letter.

Should a child become unwell during a playgroup session, the parent/ emergency contact will be contacted as soon as it is possible and will be asked to collect the child. Whilst awaiting collection, the unwell child will be isolated from the other children, made comfortable and cared for by a member of staff.

Risk assessments

Staff carry out risk assessments before each session, checks include both indoor and outdoor areas. All equipment is checked each time it is put out, all risks or hazards identified will be recorded and kept in the group files and where appropriate copies will be displayed. During the session staff carry out risk assessments on children’s play. Risk taking is an essentials feature of play provision. The nursery aims to offer the children the chance to encounter acceptable risks as part of a stimulating, challenging and controlled learning environment.

The play leader carries out risk assessments each term on the inside and outside play areas. Records include the risk/hazard identified, who will be put at risk, the action that needs to be taken and who is responsible for this and the review date. Risk assessments will be done for any organised trips before the trip goes ahead.


The outside area is made secure by a low wooden fence and two wooden gates both secured by a lock. Appropriate staff ratios will be maintained in the outdoor area and the children adequately supervised when moving between areas. Outside play will be constantly supervised.


Disposable gloves and plastic aprons will be used whenever the staff are dealing with bodily fluids such as blood, urine, faeces or saliva.

Hand washing

Children will be encouraged to observe hand washing hygiene rules, e.g. after toileting, before cooking or handling food. Children will wash hands in the toilet sinks.


The children are asked to provide their own meals and snacks and should therefore, consider their own special dietary requirements. Any specific allergies should be discussed with the staff and should be indicated on the registration forms.

All children will have access to fresh drinking water available to them at all times.

Medical emergency – child

Prior parental consent for emergency treatment is included in the child’s entry record.

In the event of a medical emergency involving a child, a member of staff will telephone school on the nursery mobile for immediate help. The staff member will firstly telephone for an ambulance and then telephone the child’s parents to inform them what has happened. If the parent cannot get to the nursery before the ambulance arrives, a staff member will accompany the child to hospital in the ambulance and meet the parent there. The remaining children will stay at nursery with a staff member and the summoned help will telephone parents to be collected from nursery as soon as possible.

Medical emergency – adult

Where the is a medical emergency involving an adult, another adult will telephone the school on the nursery mobile and ask for help immediately and then telephone an ambulance. Whilst waiting for adult help, the children will be taken away from the area of the emergency and cared for by another adult. Next of kin will be informed as soon as possible.

Details of staff and children are kept in the Child Record Folder.

There will be adult supervision of the children until they are collected from the group.

Serious accidents (i.e. those other than minor cuts and bruises) to children, staff or visitor s will be notified in writing to the registration officer, Ofsted and the environmental health officer within two working days.

Weather protection

The group plays outside every session, whatever the weather. Parents are asked to equip their child adequately when sending them to nursery.

In sunny weather when playing outside, children will be expected to wear a sun hat and have sun cream applied. Parents may either apply sun cream themselves or sign a consent form allowing the staff to apply the sun cream.

During winter months the children will still have access to outside play on a daily basis. Parents should ensure that their child brings suitable footwear, e.g. wellies, and warm, waterproof clothing, e.g. gloves, coats and hats.

Medicines and alcohol

If a child requires none prescription medication eg Calpol, we will not administer this. If caplol is deemed to be necessary then the parents will be called and asked to collect their child. If the child has a severe temperature and there is fear of convulsion or significant harm if medicine is not administered promptly then permission will be gained and medicine will be given but only in extreme circumstances.

A record of all medication given will be kept for each child and is confidential. The parent will be asked to sign to say they are aware their child has had medication. If a child has received any medication before coming to nursery, the parent should inform the nursery staff on arrival.
Where a child needs on-going medicine (e.g. an inhaler) or emergency medication (e.g Epipen) parents will be asked to sign a written consent form, giving full details of the medicine to be administered, dosage and time to be given. This consent will be reviewed and signed three times a year, September, January and April. Parents should also inform staff of any dose already administered to the child before coming to nursery.

Prescribed Medicines

We are able to provide prescribed medicine, when a child is prescribed medicine the parents must sign the medication form in their records at the beginning of the session and again afterward. They must inform us of the times and dosage that the medicine needs to be given and staff will ensure that all members of staff are aware of the medicine. Where prescribed medication will be needed for more than a week, an ongoing medication form will be given for the period.

All toxic substances and potentially dangerous cleaning materials will be kept in cupboards in the kitchen area where the children are not allowed. The cupboards will either be out of reach or fitted with safety catches. Any medication or alcohol will be securely stored and kept out of reach.


Visitors should arrive at the main nursery entrance where they should sign in and be made known to the play leader. The visitors should be made aware that mobile phones and cameras should not be used whilst on site.


Written permission for outings to the surrounding local areas is included in the child’s entry record. Permission for outings further afield is sought when arrangements are being made. When transport is required, parents will either be asked to transport the child to and from the destination or a coach with appropriate seat belt arrangements will be provided. Staff are not insured to transport children in their private cars and will, therefore not be permitted to do so.

The registered person ensures that there are operational procedures for the safe conduct of any outings provided. This includes having a working mobile telephone available, contact records for children, staff and helpers and ensuring a first aid kit and spare clothes are taken. A risk assessment will be carried out before the final arrangements are made. Parents are encouraged to come on outings and be responsible for their own child. The ratio for children on an outing is 1 adult to 2 children.

Toilet training and nappies

Where children are using nappies, it will be up to any staff member available to change them when required. All staff must be CRD checked.

The staff will work with parents to toilet train children and will do so in a non-judgemental and positive way. The children will be kept dry and clean.

Manual handling

Staff and volunteers have a legal responsibility to keep themselves safe while at work.

Staff and volunteers should be aware of careful handling of equipment and of their own safety when moving or storing equipment. Heavy equipment should be moved by two adults. Where possible appropriate step ladders or ladders should be used, the safety of the children should be paramount at all times and correct ratios should be maintained. Where it is necessary to lift children, staff should use appropriate techniques for lifting.


It is illegal to smoke in the building or anywhere on the premises.

Emergency and Fire Evacuation

Regular fire drills will take place every six weeks on alternating days to ensure that all children and members of staff are fully aware of the procedures and can react calmly to the fire alarm. Records of the fire drills will be kept showing date, time, duration, difficulties and numbers of staff and children involved.

Emergency and fire safety instructions are clearly displayed in the nursery and fire exits will be identified to new staff, parents and children.

The building will conform to the requirements of the fire safety prevention officer.

Pushchairs and prams should be stored away so that they do not obstruct corridors and exits.

On hearing the fire alarm everyone should stand still. The play leader will then instruct the children to line up at the fire exit door. The play leader will then take the register and will lead the children through the exit into the field and to the fire assembly point. Staff will ensure that all the children and adults are out of the building and arrive at the fire assembly point. The register will be checked and the fire brigade called.

Registration Policy

Coming soon!


Coming soon!

Collection Procedure

Coming soon!

Sickness and Exclusion

Coming soon!

Special Educational Needs

Provision for children with special educational needs (SEN) is a matter for everyone in the group and all members of staff will be informed and take responsibility for meeting the individual needs of each child.

Our objectives are to enable all children to maximise their achievements and to ensure that the needs to pupils with SEN are identified, assessed, provided for and regularly reviewed. We take the views and wishes of all children into account.

The children’s needs will be discussed with parents, the SENCO, and all staff before the child arrives at the setting and appropriate arrangements will be made. This may include staff training, purchase of special equipment, management of medication or discussion with other professionals.

If a need is identified after a child begins at the setting we will monitor the behaviour or difficulties the child is experiencing and speak with the parents about our concerns. We will then observe and monitor the child for a period of time discussed with the parents and decide on the best course of action using the graduated approach.

By working with parents, staff will aim to provide the level of care each and every child in our setting deserves. Staff will work closely with parents to ensure that any special arrangements are carried out. The group values and respects the wishes of parents and children and opinions will be sought before any consultation with outside agencies. Confidentiality will be maintained at all times.

The nursery is on a level site with parking, wheelchair access and a disabled toilet is available.

All children have the entitlement to a broad, balanced and relevant curriculum. Staff will strive to provide suitable learning challenges, meet the children’s diverse learning needs and styles and remove barriers to learning and assessment. With advice from the SENCO, staff will match the learning to the needs and abilities of the children, using a range of strategies to develop the child’s knowledge, understanding and skills. Where appropriate, materials are modified or support provided to enable those with SEN to access the learning processes.

Payment Procedures

Coming soon!

Food and Healthy Eating

Coming soon!

Equal Opportunities and British Values

The nursery values and respects all members of the community regardless of racial origin, religion, culture, language, ability or age. It strives to promote equality in all aspects of its operation and management so that each child is valued as an individual without stereotyping. The nursery seeks to raise the achievement, remove barriers to learning and increase curricular access for all. The needs of all children will be considered when purchasing equipment, setting up activities or planning trips and special events. Particular care and consideration will be given to those children who require additional support, help or specialised equipment or activities.

Children learn from a very young age about different religions and cultures and are capable of assigning different values to them. The same applies to gender and making distinctions between male and female roles. Children of both sexes will be positively encouraged to participate in all activities, games and toys. The nursery is aware that it is an offence to discriminate against any child. Where possible, opportunities are taken to develop a multicultural awareness and positive attitudes about children from different backgrounds through specially selected resources and activities and through celebrations of special days in other cultures.

Every child attending the setting will be valued as an individual for the contribution they make. Children attending the group will be encouraged to develop a positive self-identity and to value and respect members if the nursery and all members of the wider community that we share. Parents are invited and encouraged to share aspects of their culture with the group. Children are encouraged to be tolerant and respectful towards everyone and staff are to promote and explain the importance of respectful and tolerant behaviour.

Children are encouraged to make decisions within the daily routine and their opinions are listened to and acted on. It is important to the nursery that each child feels valued and we strive to challenge all stereotypes and misconceptions through a tolerant and understanding approach to children, parents, staff and visitors. Segregation of any child due to race, religion, gender, ability or belief is unacceptable and will not be tolerated.

Behaviour and Discipline

In order to achieve a safe, happy environment for children, simple rules are in place for the children to follow. They will be explained to the children according to each child’s age and understanding.

Positive behaviour is always praised and a mixture of verbal praise, good behaviour charts and stickers will be used to encourage the children to behave well.

When a child misbehaves, their behaviour will be dealt with calmly. The behaviour will be monitored to see what or who is causing the change in behaviour.

If the child continues to misbehave, they will be spoken to in a way appropriate to their age and understanding. Time out to calm down may be used or distraction with another activity. If the behaviour is not affecting anyone then it may be appropriate to ignore the behaviour all together as some behaviour is carried out just for a reaction.

No child will ever be physically punished.

If the behaviour continues, it will be recorded in their two way diaries.

Mobile Phones, Photography and Social Networking Sites

The setting will use cameras to take photographs of the children for use in their two way diaries and evidence books. The photographs are used only for the assessment and development of the children. They will never be used publicly without the prior consent of the parents and will never be used on any social networking sites.

It may be appropriate for staff to have mobile phones in their possession for use when on outings or away from the setting. There is a nursery mobile for contacting parents and for emergencies.

Staff are not permitted to take photographs of the children on their phone.


All information about any child or staff member concerned with the setting will be classed as confidential and will not be shared with any other parent or agency without the express permission of the parents and only then when it is in the child’s best interest for this information to be shared.

All personal information will be kept in the child’s personal file which is not accessible to anyone but the child’s parents and the members of staff.

Information about all children is not to be discussed in front of other parents and will never be discussed outside of the setting.

After School and Wrap Around Care

We are able to provide care for children that attend the school from eight o’clock to nine and from quarter past three to half past five. During this time all children and their families will be subject to all policies and procedures listed here. Any safeguarding, behavioural or medical concerns will be dealt with as set out in above polices.

We are however aware that these children may have different challenges and needs and we will work closely with the parents and the school to ensure that we are accommodating their needs successfully.

Complaints Procedure

We aim to provide the best service we can here but we realise that there may be things you are unhappy about during your time here. Please feel free to talk to either your child’s key worker, Holly or Gayna about any concerns you have, we will do our best to ensure that things can be immediately resolved. In the unlikely event that you wish to make a complaint to the nursery we advise that you write down your concerns and speak with the manager. We will log your complaint and arrange a meeting with you to work out the best way in which we can rectify the problem. If you feel that we have not dealt with your complaint to a satisfactory standards then please be advised that you have a right to inform Ofsted of your complaint although they cannot deal with complaints regarding fees or contracts. The number to call is 03001231231. We would appreciate it if you would also let us know if you have contacted Oftsted.